Privacy Policy

Wine & Graze ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from Wine & Graze.

1. Who We Are

Wine & Graze is a New Zealand sole trader business operating an online store providing grazing boxes and related products.

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: info@wineandgraze.co.nz

2. Information We Collect

When you place an order through our website, we may collect the following information:

Full name
Email address
Phone number
Delivery address
Event type
Number of guests
Event date
Any additional information you choose to provide regarding your event

We also collect information necessary to process your order through our website, including order details and transaction records.

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Arrange delivery of your order
Contact you regarding your order if necessary
Respond to your enquiries
Maintain accurate business and financial records
Comply with our legal obligations

We only collect information that is reasonably necessary for these purposes.

4. Payments

Our website uses Shopify to process payments securely.

Wine & Graze does not store or have access to your credit or debit card details. Payment information is processed securely by Shopify and its authorised payment providers.

5. Cookies

Our website uses essential cookies provided by Shopify to ensure the website functions correctly. These cookies help with features such as:

Shopping cart functionality
Secure checkout
Website security
Basic site functionality

We do not currently use advertising cookies or analytics cookies.

6. Sharing Your Information

We only share your personal information where necessary to operate our business.

This may include trusted service providers such as:

Shopify, to operate our online store and process orders
Payment processors used by Shopify to securely process payments
Delivery or courier services to fulfil your order
Government authorities where required by New Zealand law

We do not sell, rent, or trade your personal information to third parties.

7. Storage and Security

Your personal information is stored securely using appropriate technical and organisational safeguards, including access controls designed to protect against unauthorised access, disclosure, alteration, or loss.

While we take reasonable steps to protect your information, no method of electronic storage or transmission over the internet is completely secure.

8. How Long We Keep Your Information

We retain your personal information only for as long as it is required for legitimate business purposes or to comply with legal obligations.

Certain transaction and financial records may need to be retained for accounting, taxation, or other legal requirements, even if you request that your personal information be deleted.

When information is no longer required, we will securely delete or de-identify it where practicable.

9. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the right to:

Request access to the personal information we hold about you.
Request correction of your personal information if it is inaccurate.
Request deletion of your personal information where appropriate, subject to any legal obligations requiring us to retain certain records.

To exercise any of these rights, please contact us using the details provided below.

10. Third-Party Services

Our website is hosted on Shopify. Your information may be processed by Shopify as part of providing our online store and order processing services.

These third-party providers have their own privacy and security practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or website functionality.

If we make significant changes, we will notify customers by email where appropriate or by updating this page with a new effective date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy request, please contact:

Wine & Graze

Email: wineandgrazenz@gmail.com